If RyCOM will be working with you, we may prepare a detailed agreement with these or other terms. Unless an agreement states otherwise, the terms on this page will be the terms of your agreement and partnership with RyCOM, with specific payment details as negotiated and invoiced. Basically, these terms apply to everyone we work with unless there is an agreement signed by both parties that dictates otherwise.

RyCOM Creative Corp. Service Agreement

We’re committed to helping you achieve your goals, but it’s important to have a few key details in writing so we both understand our responsibilities, expectations, and what happens if things don’t go as planned.

This agreement is designed to be clear and straightforward—no confusing legal jargon, no hidden clauses, and certainly no tricks. We want a relationship built on mutual understanding, professionalism, and great work.

This agreement is binding, but only to the extent outlined here. Additional terms may be established through written communication such as emails, phone calls, or other documented agreements. For clarity and protection, we strongly recommend that any additional terms be documented in writing and signed by both parties.

Before we get started, please review this agreement carefully. Once you understand and agree to all terms, sign and return it so we can begin creating certified awesomeness for your project.

General Agreements

Your Responsibilities as the Client

By entering this agreement, you confirm that you have the authority to do so on behalf of your company or organization.

You agree to:
✔ Provide all necessary materials (text, images, branding assets, etc.) in a timely manner.
✔ Grant us rights to use and modify these materials as needed to complete the project.
✔ Review our work, provide feedback, and approve changes promptly.
✔ Respond to communication in a timely manner to keep the project on track.

Our Responsibilities as Your Service Provider

✔ We have the expertise and ability to perform the services you need.
✔ We will carry out all work professionally, efficiently, and on time.
✔ We will maintain confidentiality of any sensitive information you provide.
✔ We will meet all agreed-upon deadlines unless delays are caused by late approvals or missing materials from you.

Deadlines matter. We will do everything possible to meet them, but rushing the creative process can compromise quality. We don’t do sub-par work, and that’s not what you’re paying for.

Term of Agreement

Month-to-Month Services: By default, all services are month-to-month unless specified otherwise.
Fixed-Term Agreements (6, 12, or 24 Months): If your service plan has a contract term, it renews automatically to a month-to-month plan after the term ends unless canceled with 30 days’ notice before renewal.
Applicable Services: This applies to any term based services, including: Digital Marketing (Pro, Pro+, Pro+Reviews), Consulting, Agency of Record, Email, and Hosting plans.

For Graphic Design & Social Media services (Social, Starter, Simple, Select), agreements are always month-to-month unless otherwise agreed.

Satisfaction & Performance Guarantees

We don’t believe in guarantees in marketing—and we need to be clear about that.

✔ We do NOT guarantee:

Sales, leads, bookings, or PR placements.
Social media followers or engagement rates.
That you will personally “love” every design or campaign.

Why? Because we’re not marketing to you—we’re marketing to your customers.

That said, we guarantee that we will:
✔ Work closely with you to refine and optimize strategies.
✔ Adjust campaigns as needed to align with audience performance.
✔ Stay responsive and engaged, provided you do the same.

Marketing takes commitment and consistency—it won’t work if you bail too soon or constantly change direction. However, if you’re unhappy, you can cancel with 30 days’ notice.

Cancellation & Liability

Canceling Your Service

You may cancel this agreement at any time. However, we have a few conditions:

✔ Ownership of work remains with RyCOM until full payment has been made.
✔ All outstanding invoices must be paid in full, including invoices that would have been issued within 30 days of cancellation.
✔ A cancellation fee of 50% of the remaining contract value applies to fixed-term agreements.

How to Cancel

All cancellations must be submitted at least 30 days before your next recurring invoice via:
Call us at (815) 570-9222
Email us at [email protected]
Mail us at 330 E Main St. #600, Rockton, IL 61072

Once received, cancellations will be processed within 30 days—no questions asked.

Limitations of Liability

✔ RyCOM is not responsible for any losses, incidental damages, or business outcomes resulting from project execution, delays, or cancellation.
✔ If you cancel mid-project, we are not liable for its failure or for another firm’s modifications.

No Refunds – Ever

We do not offer refunds—period.

✔ If you cancel, you are still responsible for work performed and any outstanding invoices.
✔ There are no refunds for:

Work completed and approved.
Ad spend, software, plugins, licenses, or print materials (funds are paid directly to vendors).
✔ There are no discounts, returns, or exchanges once work is completed.

We offer competitive pricing because we build long-term client relationships. If you’re unhappy, you can cancel—but work performed must be paid in full.

Intellectual Property (IP) Rights

✔ You receive a limited-use license to the work created under this agreement.
✔ RyCOM retains ownership of all work unless explicitly transferred in a Copyright Transfer, Limited License, or Work-for-Hire Agreement.
✔ We reserve the right to showcase completed work in our portfolio.

Usage Guidelines

✔ Graphic Design: You can use it for its intended purpose but cannot alter or repurpose it.
✔ Website Design: You can update content, but structural modifications require approval.
✔ Video/Photo Work: You can use it as delivered, but editing or repurposing requires approval.

Payment Terms & Subscription Policies

General Payment Terms

✔ All invoices are due upon receipt.
✔ A $50 late fee applies for overdue invoices.
✔ All work remains RyCOM property until paid in full.
✔ If legal action is required to collect overdue payments, you will be responsible for all associated costs.

Accepted Payment Methods

✔ Preferred: Check Payments
✔ Credit Cards: 5% processing fee applies

Stored Payment Methods & Automatic Billing

✔ By entering your payment information, you authorize it to be stored for future use unless you opt out.
✔ For subscription-based services, stored payment methods will be automatically charged upon renewal unless canceled before the next billing cycle.

Disputed Charges

✔ If you believe a charge was made in error, you must notify us within 30 days.
✔ Active subscriptions that were not formally canceled are not eligible for refunds.

Legal Terms & Dispute Resolution

✔ Any legal disputes will be handled in the State of Illinois.
✔ RyCOM Creative Corp is a fully registered and insured corporation based in Rockton, IL.

By initiated service, paying for service, and/or agreeing to service via email, writing, or verbally – you acknowledge that you have read, understand, and agree to these terms.